Everfest stands in solidarity with the Black community and supports the fight for justice and equality. We will be donating the first month of each new vendor & artist subscription to the Austin Justice Coalition. We encourage you to join us and consider supporting the Austin Justice Coalition or the organization leading the ongoing movement for accountability and change in your community.
Customers may purchase tickets through Everfest Tickets. Tickets will be provided to customers in accordance with each event’s ticketing processes. Everfest will provide its event partners via integration or other means customer information so that the event may provide the customer with a ticket, at which point it is the event’s responsibility to provide said ticket. Everfest will provide the customer with instructions for receiving their ticket as agreed upon with each event partner.
Once the ticket transaction is provided to the event, the event’s ticketing procedures apply. At that point, any changes, questions or disputes should be taken up with the individual event.
Everfest may at its sole discretion restrict or deny access to its ticketing products to any individual or entity with or without notice. If Everfest has reason to believe you are brokering, reselling or “scalping” your ticket, we reserve the right to close your account, cancel your Points, charge your card for the face value of the ticket and/or invalidate the ticket. We actively work with event producers, local law enforcement, and other websites to monitor the brokering and reselling of all tickets sold on Everfest.
Everfest Ticket Rewards
Everfest Ticket Rewards is a loyalty program (the “Program”). The Program is open to any person who is 18 years or older, signs up with a valid email address and makes purchases through Everfest’s site and products. Companies, brokers, associations or other groups are not eligible for the Program. Everfest employees are not eligible for the Program when using any type of employee discount.
Earning Points - As part of ticket purchases using Everfest’s site and products, customers may earn Everfest Ticket Rewards Points (“Points”), which may be redeemed for rewards from Everfest and Everfest partners (“Rewards”). Currently, Points do not expire.
Everfest may from time to time offer bonus Points or promotional awards, partnership programs, or promotional incentives for Members' use, such as free tickets, hotel discounts or retail discounts. Such offers are not a part of the Program’s formal Reward structure and may be temporary. Everfest reserves the right to modify or eliminate such offers at any time. These offers are void where prohibited by law.
Types of Points - The Program may use various types of Points which may be earned or redeemed for specific events, partners and Rewards. These Points types will be clearly denoted for each event, partner and Reward.
No Cash Value - Points are not the property of the customer, carry no cash value and cannot be exchanged for cash, regardless of how said Points were acquired, type of Points or Reward redemption value. At no time may a Member sell, purchase, redeem, broker, or barter his or her Points or Rewards for cash or other consideration. In addition, such actions may result in the termination of the Member's account, regardless of whether or not the transaction is completed. Any such Points or redemption of Points are void if transferred for cash or other consideration. Violators may be liable for damages and litigation costs, including Everfest’s attorney's fees incurred in enforcing this rule.
Rewards Redemption Value Title - Reward Redemption Value - Points may be redeemed for Rewards. Each Reward will require a certain number of Points. The availability of Rewards and the number and type of Points required to redeem them can and will change without notice.
Adjustment - We reserve the right to make adjustments to accrued Points. For example, if you were mistakenly awarded Points due to a technical malfunction, you agree that we may reduce your accrued Points to the proper value.
Redemption Eligibility - Unless explicitly stated otherwise, redemption of Points for a Reward associated with a specific event or partner requires a purchase from that event or partner.
Redeeming Points - Points may only be redeemed through Everfest’s site and products.
Transferability - Points are non-transferable. They may only be used by the account/account-holder that earned them.
Term - Everfest reserves the right to terminate or modify the Program, in part or in whole, at any time without notice and without recourse for any unused Points.
Program Void - The Program is void where prohibited by federal, state or local law. These terms of service set forth all the terms of the Program in addition to any other redemption rules provided by us or our partners and agents. We have no other obligation with respect to the Program beyond those described here.
All disputes, complaints, etc regarding the program are governed by the Everfest Terms of Service.